Intake and triage
Intake and triage is the work of receiving incoming requests, such as emails, forms, tickets or calls, sorting them by type and urgency, and sending each to the right person or queue.
It is a common first job for an AI agent, because the rules are clear and a person can check the routing.
By Drayton Highlander, industrial engineer, DH Studios
How we use it at DH Studios
Intake and triage is one of the four kinds of work we build agents for, with drafting and routing, reporting rollups, and dashboards and integrations.
Related terms
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